FREQUENTLY ASKED QUESTIONS
What happens after I place my Order?
Please allow 1-2 business days for us to process your request after which you will receive tracking information for your order.
When can I expect my Order to arrive?
After you have received your tracking number, it will take roughly 3-7 business days for your order to arrive at the address provided.
USA & International: 3-6 Days (FREE Express Shipping + Insurance)
subject to customs and duties
What occurs if I don't receive my Order?
In the event that you haven’t received your order, please contact us immediately. We pride ourselves on our customer service and, on the off chance that you don't get your order in a timely manner, we will inform our distributor to start investigating immediately.
Cancellation and Refund Policy?
We will approve cancellation of an order as long as it is within 30-Days of purchase.
Please be aware that all returns are subject to a $5 processing fee.
Warranty
Our product comes with a one (1) year manufacturing warranty; warranty does not cover spills or accidental damage. For additional information feel free to contact us at: support@cozylocker.com.
How do I track my Order?
Upon receiving an email from us with tracking information, you will see a link to ParcelsApp. This website will help provide tracking information on the status of your order.
Additionally, you may proceed to our Order Lookup page for further information.
